What we build
- Guided conversation flows
- Lead qualification
- Service menus
- FAQ responses
- Sales routing
- CRM or spreadsheet capture
WhatsApp bots
WhatsApp conversations that become leads.
WhatsApp is often the first point of contact for customers. We design guided flows that help answer frequent questions, capture data, qualify opportunities and send each conversation to the right next step.
Harmony SystemDesign, technology and operations connected
The starting point
We design the solution around the business, not around a tool.
WhatsApp is often the first point of contact for customers. We design guided flows that help answer frequent questions, capture data, qualify opportunities and send each conversation to the right next step.
What we buildUse casesBusiness value
Service scope
A clear, connected solution ready to operate.
Use cases
- Appointments
- Quotes
- Customer service
- Campaign responses
- Lead capture
- Post-sale follow-up
Business value
- Faster attention
- Better data capture
- Less repetitive work
- More organized conversations
- Better customer experience
Process
From the need to a working system.
We organize the work to reduce uncertainty, validate the important decisions and build a solution your team can operate.
Understand before building
Conversation design
Flow and logic mappingDesign the path
Message writing
Build, measure and improve
Integration setup
Testing and improvementsFrequently asked questions
What is useful to know before getting started.
Can the bot answer automatically?+
Yes, depending on the platform and setup. We can design automated menus and responses for common needs.
Can it capture leads?+
Yes. The flow can collect name, phone, interest, service and other useful data.
Can it send data to a CRM?+
Yes. We can connect the flow to CRM, spreadsheets or automation tools.
Can a person take over the chat?+
Yes. The bot should support handoff to a human when the conversation needs it.
Next step
Let's connect this service with the rest of your digital ecosystem.
Tell us the context, your current tools and the outcome you need. We will design a concrete path.
Let's talk